Shipping policy

Orders to UK addresses:

We currently have 2 delivery services available for domestic UK orders, Royal Mail Standard Delivery (Tracked 24) and DHL Domestic Next Day Delivery. Orders are dispatched Monday-Friday. 

- Standard Delivery (Royal Mail 24 Hour) £2.95 Per Order. Free over £50.

Orders within the UK sent via the Royal Mail Standard Delivery usually arrive within 24 hours of shipping, but can take up to 7 working days.

- DHL Next Day Delivery - £5.95 on orders below £99, £1.95 on orders below £99. The Cut off time for the parcel to be shipped out same working day is 12pm. 

Orders placed before 12pm on a working day will be shipped out the same day and delivered to you the following working day. Orders placed on a non working day or a pre-order that has been released will be shipped on the next available working day and delivered the working day after. Large/high value orders placed shortly before the cut off time may not be shipped the same day as we may not be able to pick the order before the DHL Collection. Please note that not all UK postcodes are available for next day delivery. 

- DPD Guaranteed Next Working Day Delivery (Orders placed before 12pm)- £1.95 on orders over £99. £4.95 on orders under £99

- DPD Standard - Free on orders over £99, £3.95 on orders under £99

All overseas orders (non UK Addresses) - Please click here information on International Shipping

Postage

You will only pay one delivery charge per order. When you have added items to your shopping basket, the standard delivery charge for those products will be automatically applied to your order. Orders containing pre-orders and in stock items, will only ship when the entire order is in stock and ready to ship. 

Returns 

If you need to return a product purchased from Star Action Figures then you have 14 working days to do so.  The returned goods must be in a resalable state and any goods or accessories that accompany the returned product must also come back to us. 

The goods should also be returned unopened in their original box, packing. Return shipping will be paid for by the customer. 

If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 7 working days. 

Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge. 

Please post returns to the following address:

S.A.F. Ltd
3-4 Woodingdean Business Park
Sea View Way
Brighton
BN2 6NX

This returns policy does not affect your legal rights.

Cancellation of Orders 

You are able to cancel your order prior to shipping with no cost penalty being incurred providing the order hasn't started the processing and charging stage. We are unable to cancel orders once the processing has began. In stock orders will begin processing immediately and we are unable to cancel them. Please check carefully before submitting your order. You can cancel a pre-order by emailing the Star Action Figures website using the contact us link above, and selecting cancel/amend order. We are unable to add or remove items from pre-orders.