Cancellation policy

Pre-order Cancellation Policy

This policy applies to products purchased from Star Action Figures using a pre-order purchase option.

You may request the cancellation of a pre-order at any time before it has been dispatched. To request a cancellation, please contact us through the Contact Us page, select Cancel or amend an order, and provide your order number and the email address used to place the order.

Once an order has entered our warehouse processing stage, we may be unable to stop it from being dispatched. If this happens, you may return the order after receiving it in accordance with our Returns Policy and your statutory rights.

We are unable to add products to or remove individual products from an existing pre-order. Where a change is required, the relevant order may need to be cancelled and placed again. We cannot guarantee that the products will still be available or offered at the same price when a replacement order is placed.

If no payment has yet been collected, the scheduled payment will be cancelled. If payment has already been collected, any refund due will be returned to the original payment method.

Estimated arrival dates are provided in good faith but may change due to manufacturing, licensing, shipping or distribution delays. If we are unable to dispatch a pre-order within the estimated timeframe, we will provide an updated estimate where possible. You may cancel the affected pre-order for a refund if you do not wish to wait.

This policy does not affect your statutory rights, including your right to cancel most online purchases within 14 days of receiving them.