International Orders

International Shipping Information

At Star Action Figures, we ship collector products worldwide every week and always aim to make the international shipping process as clear and straightforward as possible.

Below you will find information regarding VAT, customs charges, DDP and DDU shipping services, delivery estimates, preorder shipments, and important international delivery information.

Existing orders placed under the new system will automatically updated to the new system

European & USA DDP Orders 

Orders to most European countries as well as the United States are now shipped using Delivered Duties Paid (DDP) services.

This means that VAT is charged at checkout at your country’s local VAT rate. Your parcel should arrive without additional import VAT charges and the customs clearance is normally smoother and faster.

USA parcels will have all the import Tariffs and Customs duties included in the order and charged at checkout. There will be no further charges when the parcel passes through customs

Please note:

  • These services are intended for personal customers only.
  • Business customers may still be charged import VAT and customs fees locally.

Canada, Australia, New Zealand, Japan and Other Non-DDP Destinations

Orders shipped to countries such as Australia, Canada, New Zealand, Japan, and most other non-European destinations we have available are shipped using Delivered Duties Unpaid (DDU) services.

This means VAT, GST, import duties, customs charges, and clearance fees are not charged at checkout. Local customs authorities or couriers may request payment before delivery and additional charges will likely apply depending on your country’s import rules.

Customers are responsible for paying any local import fees before delivery and we strongly recommend checking local tax thresholds and import regulations before placing an order.

During checkout, your selected shipping service will clearly show whether VAT, duties, and customs charges are included within the order total or payable separately on delivery.

Please check your local tax thresholds, VAT/GST rates, and import regulations before placing your order.

All customs charges are set by your country’s customs authorities and are outside of our control. We cannot undervalue parcels or mark shipments as gifts.

Refused or Returned International Parcels

Any orders returned to us due to non-payment of customs fees, refused delivery, incorrect addresses, or failure to collect parcels will be refunded once safely returned to us. Original shipping charges will not be refunded and a 15% restocking fee may apply to cover return shipping and handling costs. Additional customs return charges incurred may also be deducted where applicable.

Current International Shipping Destinations

We are continuing to expand our international shipping services and delivery options.

Countries we currently ship to include:

  • Australia
  • Austria
  • Belgium
  • Bulgaria
  • Canada
  • Cyprus
  • Czech Republic
  • Denmark
  • Finland
  • France
  • Germany
  • Greece
  • Italy
  • Ireland
  • Japan
  • Luxembourg
  • Netherlands
  • New Zealand
  • Norway
  • Poland
  • Portugal
  • Romania
  • Spain
  • Sweden
  • Switzerland
  • United States

More countries and delivery services will be added over time.

Estimated Delivery Times

Estimated delivery times may vary depending on destination and customs processing. Delivery time estimates can be found for each country on when selecting the courier option during the checkout process. Typical estimates are:

DHL Europe: approximately 1-3 working days

DHL Worldwide Express: approximately 2-4 working days

Royal Mail Europe: approximately 3-8 working days

Royal Mail Worldwide: approximately 5-14 working days depending on the destination

Please note that delivery estimates are not guaranteed.

Bulk Orders and Freight Forwarders

Please note:

  • International courier rates are intended for personal customers only. 
  • We reserve the right to cancel orders being shipped to freight forwarding companies or shipping agents.
  • We do not deliver to P.O. boxes or shipping agent addresses.
  • Bulk export quantities may require alternative shipping arrangements.

Delivery Information

When products are added to your shopping basket, available shipping methods and delivery charges will automatically appear during checkout.

Shipping costs are based on:

  • Parcel weight
  • Parcel dimensions
  • Destination country
  • Courier service selected

You will always see the shipping charge before completing your order. Delivery normally takes place between 7am and 8pm local time depending on your courier. We are unable to guarantee specific delivery times.

Star Action Figures reserves the right to select the most appropriate shipping carrier for your order.

Packaging Standards

Collector packaging is extremely important to us. International orders are packed using thick double-walled cardboard boxes with heavy-duty bubble wrap to protect the parcel during transit. 

Minor transit wear can still occur during international shipping and outer packaging damage does not automatically qualify as product damage under courier claim policies. Couriers generally do not class outer box wear as a damaged item claim.

Pre-orders and Combined Orders

Orders containing preorder items and in-stock items will normally only ship once the entire order is in stock and ready for dispatch. 

Returns Policy

If you need to return a product purchased from Star Action Figures, you have 14 working days to do so.

Returned goods must:

  • Be in resalable condition
  • Include all accessories and packaging
  • Be returned unopened in the original packaging where applicable

Return shipping costs are the responsibility of the customer unless otherwise required under UK consumer law.

Please send returns to:

S.A.F. Ltd

3-4 Woodingdean Business Park
Sea View Way
Brighton
BN2 6NX
United Kingdom

This returns policy does not affect your statutory rights.

Cancellation of Orders

Orders may be cancelled prior to processing and dispatch.

Please note:

  • In-stock orders normally begin processing immediately.
  • Once processing has begun, orders may no longer be cancellable.
  • Pre-orders can normally be cancelled before dispatch by contacting customer services.
  • We are unable to add or remove items from existing preorder orders.

If you need assistance regarding international shipping, customs charges, or delivery options, please contact us  before placing your order.