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Terms & Conditions

Star Action Figures recommends that you print out and keep a copy of these terms and conditions for future reference.

These terms and conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.

This site is owned and operated by Star Action Figures Ltd('Star Action Figures', 'we' or 'us' or 'our'). If you have any questions or comments with regard to these terms and conditions please contact us by email:

These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website.

Star Action Figures

Our return address is found on your invoice. This is for returns only. No callers. - Star Action Figures, 5 Regency House, North Street, Portslade, BN41 1ES

The Contract Between Us
Any contract for purchases made through the website will be with Star Action Figures. Star Action Figures must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed.

Once payment has been received Star Action Figures will confirm that your order has been received by sending an email to you at the email address you provide in your registration form. The shipment email will include your name, the order number and the total price. Star Action Figures’s acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.

Star Action Figures is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.

General Terms
These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non–exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.

Additional terms and conditions may apply for prize competitions, online bidding, pre–release orders and our added value services and offers. If so, you will be alerted to them at the relevant juncture.

These terms and conditions only cover the Star Action Figures website. Any other websites which are linked to from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites, which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply. We reserve the right not to fulfill any order.

This Website
Star Action Figures own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited.

You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.

While we will use reasonable endeavours to verify the accuracy of any information we place on the Star Action Figures website, we make no warranties, whether express or implied in relation to its accuracy.

We make no warranty that the Star Action Figures website will meet your requirements or will be uninterrupted, timely or error–free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the website.

 We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Star Action Figures website.

Payment Details
Star Action Figures accepts payment by Visa, MasterCard, Switch, Maestro and Delta. All product prices and delivery charges are shown in UK pounds sterling. Your payment card company will perform any currency conversion.

Upon receiving your order Star Action Figures carries out a standard pre-authorisation check on your payment card to ensure there are sufficient funds in order to fulfil the transaction. No payment is debited from your card during this pre-authorisation check. Your card will only be charged upon dispatch of the items in your order. Your card will not be debited for items in your order which have not been dispatched.

Orders placed with PayPal, payment is sent to us straight away from PayPal. If you choose to place an order with PayPal, please note from the end of March 2020 we no longer refund cancelled orders back to PayPal, but will issue a refund in the form of store credit. This does not apply to shipped orders, just PayPal orders cancelled by the customer before they are shipped. If for any reason it is our decision to cancel an order placed using PayPal, we will refund directly back to source.  

Availability of Goods You Order
If Star Action Figures has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible and any sum debited by Star Action Figures from your credit card will be re-credited to your account and Star Action Figures will notify you by email at the address given by you in your order form. The refund will be made as soon as possible and in any event within 7 days of your order. Star Action Figures will not be obliged to offer any additional compensation for disappointment suffered. Images are library images supplied by the license holders and are subject to change.

Please note: we endeavour to bring our customers the best value we can by running special offers, but please remember stocks are limited at the special offer price, and subject to availability. We update our website as quickly as we can to minimise disappointment. The process of updating the website when goods have sold out at promotional price can take a few hours to update.

All items we sell are brand new and straight from the factory case. However please bear in mind, most action figures, and similar items are mass produced in China. Unlike some high end electronic items, they are produced and packaged in cardboard boxes, referred to as "cases", without additional padding or form.This is because toys are usually meant to be opened and played with by children and they are not designed for collectors to keep (even though many of us do!!). Items may have slight blemishes on packaging, and in the paint app. This is considered normal and is not a defect in the toy. Whilst we are happy to exchange any item* (see below at our discretion), we cannot pay return postage on items that have damaged packaging. Whilst we will search for the best examples if requested to do so by the purchaser in the comments section of the checkout, we cannot guarantee a C-10 condition for figures we send, as these usually do not exist. We do not send items that have anything more than slight blemishes or creases to the packaging (Less than C8). We do however package items carefully to ensure that they arrive with you in the same condition that they are received by us. If the items are damaged in the transit, we cannot pay for return shipping. Couriers and Postal Service, do not consider an item damaged, if only the box containing the item is damage, and therefore will not pay out for "damaged items" in these conditions. We will replace items at our discretion but in most cases we will refund returned items and ask you to reorder. We have been receiving items for replacement, that we cannot see any issues with. 

Images are supplied by manufactures and are for reference only and subject to change. 

Changes to This Agreement 
Star Action Figures reserves the right to make changes to our site, policies, and these terms and conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unforeseen, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Star Action Figures, is the trading name of Star Action Figures Ltd.

© Copyright 2013-19 Star Action Figures Ltd. All Rights Reserved. Registered in UK, company number 06423629.