When you place a preorder with us, please note that the dates are estimated and are subject to change without notice. Items may ship earlier or later than originally stated.
We do not charge a deposit for placing a pre-order with us. If you use the stripe payment option at checkout, your card will be debit when you order is in stock and ready to ship.
If you choose the PayPal option at checkout, then you will send payment at the time of placing an order. Extra T&Cs apply and are stated in the basket at checkout.
Orders containing pre-orders will only ship when the entire order is in stock. Please consider placing separate orders if you are ordering in stock and pre-order items and want your figures as soon as they arrive.
We have a simple "no hassle" cancellation policy for preorders and do not charge cancellation fees, but this is subject to "fair play". If you cancel a high level of orders, we may block you from placing further pre-orders.
Once placed, we are unable to amend pre-orders. Please check your order carefully before checking out.
If you change or update your card, for extra security we are unable to amend card details on orders. We recommend leaving the order in place. When payment is requested and declined for the order, the system will send you an automated email and link to make payment with your new card. This will need to be done for all orders with an expired card attached.
Please note that we are currently experiencing delays in dispatching orders. We apologise for the delays.
Usually we receive one big release every 3-4 weeks which we can dispatch in a couple of days (usually over the weekend), but due to delays in stock caused by Covid and Brexit, a lot of delayed stock has arrived together. So we have had around 6-7 big releases arrive in the past couple of weeks. There is still stock that we have to book into the system.
Together with the May 4th Be With You Sale, we have a backlog that we are working as fast as we can to clear. We expect to be close to being back to normal by the end of the week.
Please could we ask you not to email us asking when your order will be dispatched. Around 95% of emails we are currently receiving are asking this and they will delay dispatches.
With regards EU/DPD orders, we will be sending an update via email to order that are in stock and ready to ship later this week.
Remember you can check the status of orders placed before 9th April at www.staractionfigures.com
The pop up will only be left here for a couple of days and we will remove it soon.