**IMPORTANT PRE-ORDER INFORMATION** Orders are shipped as soon as all items placed on an order, are in stock. Mixed orders; for example orders containing pre-orders and in stock items, will be shipped when the entire order is in stock and available to ship. PLEASE consider making separate orders where possible if you plan to make mixed orders, containing in stock and pre-orders.
I am unable to log into my account. I have requested a password reminder, but I have not received one?
We have recently updated the site to a new platform, and you will need to open a new account on the updated platform to place new orders. Orders placed before the change on 8th April are not visible on the new site. These can been accessed via www.staractionfigures.com To access your old account to view your outstanding pre-orders, please visit www.staractionfigures.com and log in like you normally would. No new orders can be placed on the old site, but the old site will remain at www.staractionfigures.com for information purposes and to allow customers to check their old orders. All orders placed on the old site before April 8th will be sent in the normal way as soon as stock arrives. All of this info plus more is on the new website front page and on the blog (top left hand corner)
How Much Does Shipping Cost?
Shipping costs a flat rate of £2.95 for orders within the UK. This includes all pre-orders and in-stock items. Mixed orders; for example orders containing pre-orders and in stock items will be shipped, when the entire order is available to ship. See shopping basket for overseas shipping costs.
I ordered a figure and the limit per customer for that figure has been reduced. What happens now?
The limit is set at time of order, so if the limit is reduced after you have placed an order, we will honour the original order (within reason)
Are the items you sell brand new, mint and boxed/carded?
All items we sell are brand new and straight from the factory case. However please bear in mind, most action figures, and similar items are mass produced in China. Unlike some high end electronic items, they are produced and packaged in cardboard boxes, referred to as "cases", without additional padding or form. This is because toys are usually meant to be opened and played with by children and they are not designed for collectors to keep (even though many of us do!!). Items may have slight blemishes on packaging, and in the paint app. This is considered normal and is not a defect in the toy. Whilst we are happy to exchange any item* (see below at our discretion), we cannot pay return postage on items that have damaged packaging. Whilst we will search for the best examples if requested to do so by the purchaser in the comments section of the checkout, we cannot guarantee a C-10 condition for figures we send, as these usually do not exist. We do not send items that have anything more than slight blemishes or creases to the packaging (Less than C8). We do however package items carefully to ensure that they arrive with you in the same condition that they are received by us. If the items are damaged in the transit, we cannot pay for return shipping. Couriers and Postal Service, do not consider an item damaged, if only the box containing the item is damage, and therefore will not pay out for "damaged items" in these conditions. We will replace items at our discretion but in most cases we will refund returned items and ask you to reorder. We have been receiving items for replacement, that we cannot see any issues with.
Why should I pre-order an item/set?
When you place a pre-order with Star Action Figures we will reserve that figure/set for you from our initial incoming shipment. In rare cases some items pre-sell out, so only people that pre-order the figure will receive it. We always ship out pre-orders in the order that they are placed, so for some of the more popular items it is always best to pre-order as soon as possible.
Can I cancel a pre-order?
Yes. Although there is presently no way to cancel an order via the site, if you send an email via the “contact us” at the top of every page, we will cancel you pre-order, providing it hasn’t already began to be processed or is being prepared for dispatch. There is never any charge or “re-stocking” fee for cancelling a pre-order. Returns will usually be processed with a couple of days, but can take up to 28 days at peak times.
We are unable to amend an order. If you want to remove or add an item to an order, you will need to cancel the order and re-order. If an order is placed that is in stock, it will be processed straight away, and it is unlikely that we will be able to cancel it. Although we are happy to cancel the odd order here and there, we reserve to right to cancel accounts if the pre-order and easy cancellation system is abused with a high percentage of order cancellations.
Estimated Arrival? How certain are you on these release dates?
In the collectable figure/toy market, releases dates are changed all the time. Many of the items we sell do not have release dates set in stone, like for example a DVD, video game or book. Sometimes items arrive sooner than expected, but it is far more common for release dates to slip. All estimated release dates are subject to change. The site will updated the moment a release date change is known. We do not send email to inform you if a date changes slightly, but we will if there is a major release date change. As soon as a product is in stock, all references to pre-orders will be removed from the product page.
What country are you based in?
We are based in the UK. We are a registered UK company (company number 06423629) and are VAT registered and pay UK taxes. VAT Number GB922041077
If I order something on pre-order when my card will be charged?
Your card will only be charged when we have your entire order in stock and ready to ship. We do not charge your card early, or charge a deposit. **Please Note - If you send us payment with PayPal, then you are sending us that payment and PayPal will charge you straight away.
What payment methods do you accept?
We accept most debit/credited cards, including Visa, Mastercard, Switch, and Maestro. We also accept PayPal account payments, but all PayPal payment are immediate payments.
I have a pre-order, and I want to change the shipping address due to moving.
You will to connect us via email using the contact us section of the site. You are able to change your billing address via the site, but this will not change your shipping address.
How soon will you dispatch my order?
All “in stock” orders are sent out within 48 hours (Monday - Friday), usually same/next day. Your order should arrive within two or three days in the UK. At busy period this may be slightly longer, but we will post information on any delays at the top of the home page.