International Shipping Update
We are starting to add international shipping options back to the site, although options to begin with are limited for most countries, but more options will be added soon. Non-EU countries have options between Royal Mail Airmail, for smaller lighter packages, and DHL Worldwide Express for those who want their figures faster, or for larger parcels. See here for more details
Currently the only option for countries in the EU is the Royal Mail, and parcels are limited to £120 with a maximum weight of 2kg. Parcels sent with Royal Mail will include VAT charged at your countries rate under the EU's IOSS scheme.
We will add more options to EU countries in the next couple of weeks. It is likely we will use DPD or similar for non-IOSS parcels (parcels over £120).
We will be emailing customers, with orders ready to ship on the old site, with options. We currently plan to ship orders over £120 and non-IOSS with DPD or similar. Regarding orders under £120, we will give you the option of reordering on the new site using the IOSS scheme.
Please note though, whilst the new site is now automated, it may need fine tuning. We are fairly confident that we will be able to ship most orders a lot quicker, possibly in line with our UK dispatch times.
On the old site, and orders placed on the new site in July, these will take a lot of manual processing and will take us time to clear. Thank you for your ongoing patience and please bear with us a little longer as we clear down orders placed before July on the old site.